Ngomhla we-2 kuNovemba, uXiye ubambe inkomfa yokufunda yecadre eyodwa enomxholo ongundoqo "wokomeleza inkonzo yabathengi kunye nokubeka abathengi kwiziko eliphambili". Inkomfa ijolise ekugxininiseni ulwazi lwenkonzo kubo bonke abasebenzi, ukukhuthaza ukucinga ngokwembono yabathengi, kwaye bafunde iinqobo eziphambili zenkcubeko yeXiye, "ukunyaniseka nothando". Nokuba ubungakanani bomthengi, kufuneka banxibelelane ngokunyanisekileyo, bakhonze wonke umsebenzisi kakuhle, kwaye banelise.
Le ndibano iqale ngomoya ondilekileyo nochulumancisayo, iinkokheli eziphezulu zaseXiye zinike iintetho kuqala. Bagxininisa ukuba kwixesha lanamhlanje elijolise kwinkonzo, inkonzo yabathengi ekumgangatho ophezulu iye yaba yinto ebalulekileyo yokhuphiswano olungundoqo lwenkampani. Ke ngoko, uXiye kufuneka ahambisane nesantya samaxesha kwaye abethelele ngokunzulu ingqikelelo ye "customer-centric" entliziyweni yakhe kwaye ayikhuphe ngaphandle kwizenzo zayo.
Kwintlanganiso, abaphathi abaphezulu benkampani bahlalutya kwaye baphonononga iimeko ezidlulileyo, bebonisa ngokucacileyo impumelelo kunye nemingeni ejongene noXiye kwinkonzo yabathengi kwixesha elidlulileyo. Uveze ukuba nangona inkampani iqhube kakuhle ekukhonzeni abathengi bayo abaphambili, kusekho indawo yokuphucula ekugcineni abathengi abancinci nabancinci. Ukuza kuthi ga ngoku, i-Xiye iya kuthatha uluhlu lwamanyathelo, kubandakanywa nokuphucula iinkqubo zenkonzo, ukuphucula isantya sokuphendula, ukuqinisa iinkonzo zomntu, njl., Ukuqinisekisa ukuba wonke umthengi unokuziva ukuzinikela kunye nokunyamekela kuka-Xiye.
Intetho eshwankathelweyo yentlanganiso. USihlalo we-Xiye waphinda waphinda ukubaluleka komsebenzi wenkonzo yabathengi kwaye wacela amacandelo olawulo ukuba akhokele ngomzekelo, ngenzondelelo engakumbi kunye nezenzo ezisebenzayo, ukukhuthaza ngokubambisana umsebenzi wenkonzo yabathengi kwinqanaba elitsha. Ugxininise ukuba asahluli phakathi kwabathengi abakhulu nabancinci, ukuba nje bengabathengi, kufuneka sinikezele ngenkonzo enomdla. Inkonzo yabathengi ayiyomfuneko kuphela kwiinkokeli eziphezulu, kodwa ikwangumnqophiso ekufuneka wonke umphathi okwinqanaba eliphakathi kunye nomqeshwa ophantsi kufuneka awufezekise. Kuphela kukuthatha inxaxheba kunye neenzame ezidibeneyo zabo bonke abasebenzi apho ingqikelelo "yokugxila kubathengi" inokuphunyezwa ngokwenene.
Ukujonga phambili kwikamva, uXiye uya kuqhubeka nokubambelela kwifilosofi yenkonzo "ye-customer-centric, inkonzo enyanisekileyo kuye wonke umsebenzisi", ehlala evelisa imifuziselo yenkonzo kunye neendlela, kwaye abonelele abathengi ngamava enkonzo angcono kwaye asebenzayo. Kwangaxeshanye, inkampani iya komeleza ngakumbi uqeqesho lwangaphakathi kunye nolawulo, iphucule ulwazi lwenkonzo yabasebenzi kunye nesakhono sobuchule, kwaye iqinisekise ukuba wonke umsebenzi unokuba sisithethi kunye nomsasazi wophawu lwenkampani.
Le ntlanganiso ayizange ibonise umkhombandlela wokuba uXiye womeleze umsebenzi wenkonzo yabathengi, kodwa iphinde yavuselela umdla kunye nobuchule babasebenzi. Ndiyakholelwa ukuba ngeenzame ezidibeneyo zabo bonke abasebenzi, uXiye ngokuqinisekileyo uya kuzisa ingomso eliqaqambileyo.
Ixesha lokuposa: Nov-05-2024